Diamond Trust Bank(DTB)…Please make online banking for consumers…we don’t all use Internet Explorer

It has been a while since I ranted about something that just pissed me off, especially when people who know better and have the capability to do better are simply NOT doing better. Bare with me and read on – and zusha if you can (in the comments or on twitter/Facebook) – and maybe we could get the relevant authorities to react accordingly.

It is apparent that if you shop in major Nairobi supermarkets – the likes of Nakumatt, Naivas, Tuskys and Uchumi, you will end up filling your wallet or purse with quite a number of loyalty cards. This is not a bad thing – those loyalty points have saved me a few times. One thing to note with these loyalty cards is that they seem to be upgrading their features (at least for Nakumatt and Naivas whose new loyalty cards are tied to Diamond Trust Bank and Chase Bank respectively – at the time of writing this).

I now find myself with a MasterCard (the Nakumatt Global Card) and a Visa (the Naivas card) which loosely tie to the banks that the supermarkets chose to work with (DTB in the case of the Nakumatt Global MasterCard and Chase Bank in the case of the Naivas Visa). This is great since now, I will never have to ask my bank for a card to use for online transactions as these will do just fine. And the fact that they are not tied to my earnings bank account also comes in handy as a security feature. One other useful feature is the ability to load the cards from the supermarket – which adds quite a few locations and longer available hours as supermarkets are open longer than banks.

With all these cool added features…being able to check you balances on the cards online becomes a key feature of the card. And it is at this juncture that I focus on the Diamond Trust Bank (DTB) cards – in this case the Nakumatt Global MasterCard and should you have it, the NationHela Visa Card.

DTB has a cool secure online platform for looking up the statements for your card. My issue with it – it only works with Internet Explorer.

Now, some facts about Internet Explorer.

It is the default browser that comes with PCs. It is – by far – still the most popular browser on the internet. reasrch this

The one thing about those numbers of Internet Explorer users is that they are mostly corporate users – you know, those people who work in banks and large multinationals who are really not given a choice of browser for one reason or another (maybe that explains why they did not make the system work on other browsers).

If you focus the statistics to actual consumers and how local people – the people who these cards are targeted at – and how they browse the Internet – you will realize that Internet Explorer is not that popular. Even in cyber cafes, they suggest the use of other browsers. Having an application that is restricted to Internet Explorer means that while it will work on any PC (should the user know to use it as the browser for the online application) and Windows Phone based devices, it will not work on iOS based devices (iPhones, iPads and iPods), Macs, Android phones and tablets and any other Linux/Unix based desktop or device platform. And this is just sad. All is ask is compatibility with other browsers and on other devices.

To make matters worse, it is not like the above request is impossible to implement. I say this because there are some other industry players who have their systems not locked down to Internet Explorer. All DTB would have to do is ask them – should they be friendly with their neighbors – or ask their tech people whom I refuse to believe will not be able to fix this.

I sure hope to see a fix to this soon – and hope the bureaucracy of such organizations will not get in the way of delivering a better product to its customers. DTB, the ball is in your court.


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